The RealPlayer Cloud Release Notes may have additional information about known issues and solutions. From here you can also access other areas of RealNetworks Customer Support on various topics.įor the latest information about RealNetworks products, visit the RealNetworks home RealPlayer Cloud Customer Support - An online Knowledge Base and FAQ database where you can ask questions and receive answers on a vast range of RealPlayer Cloud technical or "How do I do this?" issues. If you have an older version, go to and download the latest RealPlayer Cloud. When copying the web link to the Download a video from a web link window the message says Searching for your video thereafter RealDownloader has stopped working message appears. Problem is with the Real Downloader in Real Player Cloud. Version number, click the Help menu, then About RealPlayer Cloud. I tried Real Player with Real Times but it just did not work. The latest version number is listed in the Release Notes.Make sure you have the latest version of RealPlayer Cloud. If you are a RealPlayer Plus 16 user and are having trouble with Plus features, confirm that you are signed in. Of Contents in the left pane for a list of topics. See the Troubleshooting book in the Table You are here: Troubleshooting Main Page TroubleshootingĬommon issues in this file. I also recommend-should this work, that you untick the 'send to cloud' box-below centre left on the box which shows how a recording is progressing-it'll have a proper name I'm sure.
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